Appointments

How to Make an Appointment

Appointments may be booked in several ways:

Online

Patients can book appointments up to 2 weeks in advance using online services.

By Phone

Patients can book an appointment by calling reception on 020 8200 0077.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Non-urgent advice: On the day (urgent only)

Every day at 8.00am a limited number of telephone appointments become available, enabling you to speak to our doctors quickly if that needed. During the consultation, the GP or Physicians Associate will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our Practice or GP at one of the Hubs.

At such short notice there is much less flexibility over the time of the appointment and choice of clinician.

Advance Booking

Bookable up to 2 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.

A number of theses appointments are available to book online.

Non-urgent advice: Cancel an Appointment

Do you feel frustrated when you cannot get an appointment?

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

Cancel your appointment online

Telephone Consultations

You can book telephone appointments with our GPs, Physicians Associate or Nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.

GP Hub Appointments

Appointments are available in the evening and at weekends – please call the practice to be directed or call 0208 194 7355 email [email protected] to book an out of hours’ appointment with one of our local linked practices. Alternatively, please visit 111 online or call 111 to be directed to the help you need.

If it’s not urgent you can also use the online consultation form on the practice website, which will be responded in practice hours.

The evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need.

More information available here.

Home Visits

Home visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the Practice. In the time taken for the doctor to do one home visit he could see 5 to 6 patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.

Request for a home visit should be made before 10:00 am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and telephone number. It is very important to inform the receptionist if you are not staying at your home.

The GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.

Harness Care Additional Access

GP Access Hub Appointments

When the GP Practice is fully booked, we may arrange for an appointment with the Harness Primary Care Network GP Access Hub that also provides care for our patients. Appointments at the GP Hub are available during weekday evenings, weekends and bank holidays.

  • Monday to Friday from 9am to 8pm and Saturday from 9am to 8pm

Please ask the GP receptionist to book an appointment for you or call NHS 111 and they can also arrange an appointment at the hub.

The Harness Hub is located within Park Royal Medical Practice, Central Middlesex Hospital, Acton Lane, London, NW10 7NS.

Appointments are available in the evening and at weekends – please call the practice to be directed or call 0208 194 7355 email [email protected] to book an out of hours’ appointment with one of our local linked practices. You can also call our SPA.

Alternatively, please visit 111 online or call 111 to be directed to the help you need.

The evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need.